1. Introduction

BDKK App (bdkkapp.co) takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our platform, you agree to this Privacy Policy. This policy is Terms & Conditionsan integral part of our Terms and both should be read together.

BDKK App We are committed to providing users in Bangladesh with a safe, transparent, and trustworthy online gaming environment. Every transaction, every piece of data, and every moment you spend with us matters — and keeping it all secure is our responsibility.

Important: This Privacy Policy applies solely to the BDKK App platform. Third-party websites or apps are governed by their own respective privacy policies.

2. Data Collection

BDKK App The platform collects certain information to operate smoothly and give you the best experience. We only collect what is necessary.

A. Information Collected at Registration

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Residential Address
  • National ID Number (for KYC Verification)
  • Preferred Currency & Language

B. Payment & Transaction Information

  • BKash / Nagad / Rocket Number
  • Deposit & Withdrawal History
  • Transaction Date, Time & Amount

C. Technical Information (Collected Automatically)

  • IP Address & Device Information
  • Browser Type & Operating System
  • Time spent on the platform and pages visited
  • Cookies & Location Data (with your permission)
Data Type Collection Methods Required?
Name & Contact Information Registration Form Yes
Payment Information At the Time of Transaction Yes
KYC Documents Manual Upload Yes for Withdrawals
IP & Device Information Automatic Automatic
Cookies Browser Optional

3. Purpose of Data Use

Collected data is used only for its specified purpose. BDKK App Your data is never used for unrelated purposes.

  • Account Management: Keeping your account active and secure.
  • Payment Processing: To process deposits and withdrawals quickly and securely.
  • KYC Verification: Verifying age and identity to keep the platform safe.
  • Customer Support: To resolve your issues promptly.
  • Promotional Communications: Keeping you informed about bonuses and offers (you can opt out at any time).
  • Fraud Prevention: Detecting unusual activity and maintaining platform security.
  • Legal Compliance: Meeting regulatory requirements.
  • Platform Improvement: Improving the overall user experience.
Your Control: You can opt out of promotional emails and SMS at any time. To do so, support@bdkkapp.coEmail us at or make changes directly from your account settings.

4. Data Retention & Security

BDKK App We use industry-leading technology to protect your data. Our servers undergo regular security audits.

Security Measures

  • 256-bit SSL Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for your account.
  • Firewall Protection: Prevents unauthorized access.
  • Regular Security Audits: Audited by third-party security experts.
  • Data Backup: Regular backups are stored on secure servers.

Data Retention Period

All data is retained for as long as your account remains active. After closure, certain information may be kept for up to 5 years to meet legal obligations and facilitate dispute resolution. Financial transaction records are retained in accordance with tax laws and regulatory requirements.

5. Data Sharing Policy

BDKK App Your personal information is never sold. However, it may be shared in limited circumstances:

Who We Share Your Data With

  • Payment Processor: bKash, Nagad, etc. — used only to complete transactions.
  • KYC Service Provider: To verify your identity.
  • Legal Authorities: By court order or legal obligation.
  • Security Researcher: For fraud prevention (anonymized data only).
Our Clear Commitment: BDKK App never sells or rents your data to advertisers, marketers, or any third party.

6. Cookie Policy

The BDKK App platform uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Essential for the platform to function — these cannot be disabled.
  • Performance Cookies: Measures site speed and performance.
  • Functionality Cookies: Remembers your preferences (language, settings).
  • Analytics Cookies: Analyzes user behavior to improve the platform.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

7. Your Rights

As a BDKK App user, you have full control over your own data. Your rights are outlined below:

1
Right to Access
You may request to know what information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
3
Right to Erasure
You may request that your data be deleted under certain circumstances.
4
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
5
Right to Data Portability
You may request your data in a structured, portable format.
6
Right to Withdraw Consent
You can withdraw your consent to data use at any time.

To exercise these rights, support@bdkkapp.cosend us an email at the address below. We aim to respond within 30 business days.

8. Third-Party Links

BDKK App The platform may include links to third-party services (such as payment gateways). These services have their own privacy policies, and BDKK App is not responsible for their data practices.

We recommend reading the privacy policy of any third-party service before using it.

9. Children's Privacy

BDKK App Not intended for anyone under 18. We do not knowingly collect data from minors.

If we discover that a minor has created an account, we will immediately close that account and delete all associated data.

A Note for Parents: If you suspect your minor child is using our platform, please immediately support@bdkkapp.coto get in touch with us.

10. Policy Updates

BDKK App We reserve the right to update this Privacy Policy at any time. For significant changes, we will:

  • We'll send notifications to your registered email address.
  • We will display a notice on the platform's homepage.
  • We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes means you have accepted the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email

Support@bdkkapp.co

Live Chat

Chat button at the bottom right of the platform

Support Hours

24 hours a day, 7 days a week